STORE POLICY

1. Order Acceptance & Fulfillment

• All orders are subject to availability.

• We aim to fulfil standard orders within 1-2 business days and catering/wholesale orders within 3-5 business days, depending on quantity.

• Orders are processed Monday to Friday, excluding New Zealand public holidays.

• For urgent orders, please contact us directly.

2. Collection, Delivery & Shipping

• Local Collection: Orders can be collected by appointment ONLY from our CBD Collection Point at 237 Armagh St. Our standard pick-up hours are Monday to Friday, 9am to 5pm, and Saturday, 12pm to 1pm. If you require a different time, please contact us.

• Local Delivery: Local delivery service within a 5km radius of Christchurch Central is available. Please verify your address is within our local delivery range during checkout. Deliveries are done from Monday to Friday between 5:30 and 7:30 pm.

• New Zealand: We offer nationwide shipping via NZ Post. Their delivery times are estimates and may vary. We aim for next business day delivery with NZ Post overnight service.

• International Shipping: We ship internationally to Australia, the UK, and the USA using NZ Post.

• Shipping Costs: Shipping costs are calculated at checkout based on delivery address and parcel weight.

3. Refunds 

• Please inspect your order upon arrival. For incorrect items, contact us immediately at orders@sweetargentos.co.nz with photo evidence and proof of purchase for a refund.

• Due to perishability, we don't accept returns or offer refunds for taste preferences.

• Contact us at orders@sweetargentos.co.nz within 3 days of receiving your order for refund requests.

• Approved refunds are processed within 5 business days (allow extra time for your bank).  Contact us if you haven't received your approved refund within 7 business days.

• As a provider of perishable goods, we cannot accept returns for taste preferences.

• If your order arrives damaged or incorrect, please contact us within 3 days of delivery at orders@sweetargentos.co.nz with photo evidence and proof of purchase. While we carefully package and ship via NZ Post, shipping times and handling are outside our control.

• Approved refunds will be processed within 5 business days, though bank processing may take longer.

• If your approved refund is not received within 7 business days, please contact us.

4. Product Information

• We strive to provide accurate product descriptions and allergen information.

• Images are for illustrative purposes and may vary slightly from the actual product.

• We reserve the right to change product information and pricing without notice.

5. Allergies & Dietary Requirements

• Please review product descriptions for allergen information.

• For custom orders, inform us of dietary requirements or allergies at the time of order.

• While we take precautions very seriously, we cannot guarantee 100% allergen-free products.

6. Contact Us

For inquiries, please email us at orders@sweetargentos.co.nz.

7. Privacy Policy 

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

8. Payment

• We accept credit cards through Stripe, Paypal and Afterpay.

• All prices are in New Zealand Dollars (NZD).

9. Force Majeure

We are not liable for delays or failures due to events beyond our control, such as natural disasters or postal strikes.