PRIVACY POLICY

1. Introduction

Sweetargentos ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.  

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, email address, phone number.  

• Order Information: Purchase history, payment details, delivery address.

• Website Usage Data: IP address, browser type, pages visited, cookies.

• Marketing Preferences: Whether you wish to receive promotional emails.

• Customer Feedback: Reviews, comments, and inquiries.

3. How We Collect Information

• Directly from you when you place an order, create an account, or contact us.

• Automatically through website cookies and analytics tools.

• From third-party payment processors.

4. Use of Your Information

We use your personal information to:

• Process and fulfil your orders.

• Provide customer support.

• Send order confirmations and updates.  

• Improve our website and services.

• Send marketing communications (with your consent).

• Comply with legal obligations.

5. Disclosure of Your Information

We may disclose your personal information to:

• Third-party service providers (e.g., payment processors, shipping companies).  

• Legal authorities when required by law.

• NZ Post for shipping purposes.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.  

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.  Your credit card information is secure during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. 

8. Marketing Communications

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.  

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.  

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us  at orders@sweetargentos.co.nz