Terms & Conditions

Our commitment to You

We appreciate your interest in our Argentinian culture through the enjoyment of our sweets and pastries. It is our grand pleasure to introduce You to our traditional flavours full of passion and love. We create our confections using the best quality products available in the market, taking advantage of those locally produced as well. The dedication to make our traditional heritage available through SweetArgentos has one unique goal, bring Whānau and E hoa mā together as usually is done in Argentina when we share Alfajores and Mate (tea), the Argentinian most famous beverage around the world.

Privacy Policy

We take your privacy pretty seriously. SweetArgentos does not pass on, sell, rent, or otherwise your personal information to third parties, which may include your email address or contact information.

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Pricing 

All prices are in New Zealand dollars (GST included) and major debit or credit cards are accepted via PayPal. Upon checkout, you will be transferred to the Paypal website to make your payment securely and once is done you will be redirected back to SweetArgentos, meaning you do not need a Paypal account to make your payment, how sweet is that! :)

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Baking Time

Our confections are hand-made and baked to order in small batches. We need 1-3 days notice for alfajores and 1-2 days for cookies depending on the quantity to ensure fresh and high-quality confections. Please enquiry for Catering and special orders. Thank you for your understanding :)

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Shipping locally and within NZ

You can place your order any day of the week and choose to pick up or delivered locally. 

Shipping within NZ through the New Zealand Post* service is available (North and South Islands) and we only deliver to physical addresses within New Zealand.

Parcels are shipped using "signature not required", the reason why your package will be left at your front door or in your mailbox.  We are sorry, deliveries cannot be serviced to PO Box addresses.

SweetArgentos puts a lot of effort, passion and care into manufacturing our products to reach our clients in the same perfect way they leave our premises.

While we send our orders through a 3rd. party, in this case using the NZ Post delivery services without any issues, we want our clients to know it will be out of our control in the event that there may be delays,  missing or damaged parcels. The reason why we will provide the best options for you to decide how we can honour your order and also maintain you as a client since is the core purpose of how we do business: feeling the same joy with every client's satisfaction.

* Extra shipping costs within NZ apply. Please enquiry.

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Local Shipping Costs

Standard Delivery $11

Overnight Courier $15

Rural Delivery $13

* Extra shipping costs for local overnight services may apply. Please enquiry.

Dispatch Times

Orders are dispatched during Operational Hours from Monday to Friday, excluding statutory holidays. We apologise, Saturday delivery service is not available. The progress of your order can be tracked as soon as it has been dispatched. A tracking number will be emailed for you to do so.

Delivery Times

New Zealand Post advises the estimated timings below. Our orders are dispatched from Christchurch and SweetArgentos can not be held responsible for deliveries not made during this indicative timeframe. Delivery times can be impacted due to statutory holidays or COVID-19 restrictions.

. Standard Service ->

North & South Islands: 2-3 business days

. Rural Service ->

North & South Islands: 3-5 business days

. Overnight Courier ->

North & South Islands: Next working day 

Rural: 2-3 working days

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Damage or Lost Goods

SweetArgentos always aims for its products to arrive at you in the same excellent condition as they leave our facility, the reason why we pack them carefully to protect for any damage to occur during transit. However, we do not accept any liability for damage to our confections once they leave our facility. We are sorry but do not accept any returns of your purchased confections, neither accept any full refund or credit for your purchase. If your order does not meet your expected timeframe, please use the tracking number provided to check its status. If your order in transit may be lost, please do not hesitate to contact us for assistance.

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Changes to Pricing and Products

Prices are subject to change without notice and SweetArgentos reserves the right at its sole discretion to change ingredients, packaging, or included information. All our orders are subject to availability.