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Terms & Conditions

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Terms of Use

By accessing the Sweetargentos website, www.sweetargentos.co.nz, (the website) you agree that the following terms and conditions, and privacy policy, apply to your use of the website. We may change or update the content of the website, including these terms and conditions applicable to the website, at any time without prior notice. These terms and conditions were last updated on 4th October 2021.

 

Privacy Policy

We take your privacy pretty seriously. SweetArgentos does not pass on, sell, rent, or otherwise your personal information to third parties, which may include your email address or contact information.

Use of the Sweetargentos Website

You are granted a non-exclusive license to access the website and the information it contains. By accessing the website, you agree not to use the website for any commercial or competitive advantage; any illegal, defamatory or objectionable purpose; or any purpose which brings or could bring our reputation into disrepute. You also agree not to decompile, reverse engineer or try to decompile or reverse engineer any part of the website, including the secure sites. Anyone found breaching the user rights will be prosecuted to the full extent of the law.

Payment Terms

All prices are in NZ dollars and all orders must be paid in full via the website or bank transfer prior to production commencing. Payment can be made by Debit or Credit cards via Stripe or through Paypal. Your credit card information is secure during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. 

Copyright

The information, images, pictures, recipes ingredients, packaging, and logos on the website and the general content of the website are our property and we hold copyright in them. The information may not be copied or reused (other than as expressly intended by this website) without our prior written consent. In particular, in no circumstances should the Sweetargentos brand or our logo be used without the written consent of the respective owner. 

You may not without our prior written permission, in any form or by any means:

  1. Adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or

  2. Commercialise, copy, or on-sell any information, or items obtained from any part of this website.

Orders Processing

Our confections are hand-made and baked to order in small batches. We need 1-2 day's notice and 3-5 days for Catering 

depending on the quantity to ensure fresh and high-quality confections. Thank you for your understanding :)

Catering & Wholesale

Once the details of your order are finalized, we will email you a quote confirmation for your review and approval. Once the order is confirmed please refer to the payment terms for you to send your bank transfer accordingly. We require at least 5 days advance notice for confirmed orders. An 80% deposit of the total of the order must be transferred to secure you a baking slot and the 20% remaining must be transferred the day before the collection/delivery date. The local delivery cost is $10. All orders must be paid in full before pickup/delivery. For catering orders, we only accept bank transfers.  The confections are individually wrapped in greaseproof plant-based wax bake cups and packed in catering boxes. 

Shipping locally and within NZ

You can place your order any day of the week 24/7 and choose to pick it up or deliver it locally. Shipping within NZ through the New Zealand Post service is available (North and South Islands) and we only deliver to physical addresses within New Zealand. Parcels are shipped using "signature required". We are sorry, but deliveries cannot be serviced to PO Box addresses. SweetArgentos puts a lot of effort, passion and care into manufacturing our products to reach our clients in the same perfect way they leave our premises. While we send our orders through a 3rd. party, in this case, the NZ Post without any issues, we want our clients to know it will be out of our control in the event that there may be delays, missing or damaged parcels. Parcels for delivery will be left at the front door unless special instructions are given during the purchase process. 

Local and within NZ Shipping Costs

. Local Overnight Next Business Day Delivery Non-Signature: $10 up to 3kg parcel from Tuesday to Friday.

. Canterbury Overnight Next Business Day Delivery Non-Signature: Approx. $20 up to 3kg parcel from Tuesday to Thursday. Please enquiry to confirm the cost BEFORE placing your order.

NZ Courrier Overnight Next Business Day Delivery Signature required from Tuesday to Thursday. Please enquiry to confirm the order total cost.

 

Dispatch Times

Local orders are dispatched during operational hours from Tuesday to Friday and nationwide/international from Tuesday to Thursday excluding statutory holidays. We apologise, delivery services are not available on Saturday. The progress of your order can be tracked as soon as it has been dispatched. A tracking number will be emailed for you to do so.

 

Delivery Times

Our orders are dispatched through the New Zealand Post Overnight Next Business day delivery from Christchurch, and the delivery times can be impacted due to statutory holidays.

Damage or Lost Goods

SweetArgentos always aims for its products to arrive at you in the same excellent condition as they leave our facility, the reason why we pack them carefully to protect against any damage to occur during transit. However, we do not accept any liability for damage to our confections once they leave our facility. We are sorry but do not accept any returns of your purchased confections, nor accept any full refund or credit for your purchase. If your order does not meet your expected timeframe, please use the tracking number provided to check its status. If your order in transit may be lost, please do not hesitate to contact us for assistance.

Changes to Pricing and Products

Prices are subject to change without notice, and SweetArgentos reserves the right to change ingredients, packaging, or included information at its sole discretion. All our orders are subject to availability.

Marketing Campaigns

Feedback,  Google reviews, and compliments shared voluntarily may be used as part of our marketing campaigns through our different social media platforms and paper. Customer's names will remain anonymous and only name initials will be provided with the exception of Google reviews which are already public.

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